WARRANTY SUPPORT
CACHET BICYCLE COMPANY:
Titanium frames from our range come with a two-year warranty for the original buyer, covering any defects in materials and workmanship. This warranty does not extend to damages resulting from misuse, abuse, or accidents.
Cromoly Steel frames are provided with a three-year warranty for the original purchaser, addressing defects in materials and workmanship. Similar to the Titanium frames, this warranty does not cover damages from misuse, abuse, or accidents.
Aluminium frames are warranted for one year for the original buyer, covering material and workmanship defects. As with the other frames, this warranty does not include damages due to misuse, abuse, or accidents.
Our Carbonfiber frames offer a five-year warranty to the original purchaser, covering defective materials and workmanship. This warranty excludes coverage for misuse, abuse, and accidents.
Should an issue arise, please contact us immediately at cachetbikes@gmail.com for assistance, and we will respond promptly.
Please note that any products that have been modified, refinished, bought used, or without the original sales receipt are not eligible for warranty coverage—no exceptions.
The warranty is subject to our discretion. Frames must be returned at the owner's expense for inspection. If the frame defect falls under our warranty, we will either repair, replace, or offer a crash warranty based on the nature and cause of the issue.
Cachet Bicycle Company and its affiliates will not be liable for any special, indirect, incidental, or consequential damages under any circumstances.
ESQuire COMPONENTS:
Handlebars, Stems, Grips, Pedals, Saddles, Seatposts, Clamps, Headset Caps, and Valve Caps are covered by our Limited 1 Year Warranty to the original owner. This warranty covers Manufacturers Defects only and is valid while supplies last and the product is still manufactured by ESQUIRE COMPONENTS. The warranty is only applicable to the original owner, so hold onto your receipt! We take pride in our products, our customers, and this is one of the key reasons why we offer one of the best Warranty and Crash Replacement Policies in this industry.
The Limited 1 Year Warranty only cover Manufacturers Defects and DOES NOT cover normal wear and tear or product failure, cracking, breaking, damage, or loss caused by misuse, crashes, abuse, lack of maintenance, improper assembly, riding beyond your limitations, or not meeting the criteria of a Manufacturers Defect.
Any product that has been modified, re-painted, bought used, or does not have the original receipt of purchase, will not be covered under warranty...no exceptions!
In no event shall ESQUIRE COMPONENTS or its affiliates be liable for special, indirect, incidental or consequential damages.
***ESQUIRE COMPONENTS components are designed for bicycles and Class 1, Class 2, and Class 3 E-Bikes. ESQUIRE COMPONENTS are NOT designed and are NOT intended for use on Electric Motorcycles, Jet Skis, etc. Warranty is only applicable when used on bicycles and Class 1, Class 2, and Class 3 E-Bikes.
***If you have any questions on whether your product is covered under warranty, please contact us ***
STOP COMPONENTS:
BLAQ PRECISION COMPONENTS: